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Shipping & Refunds


All of our products are custom engraved and shipped here in the USA. Shipping consists of 3 stages:

  • Receiving the order
  • Processing
  • Fulfilling

Due to the high demand for our quality custom engraved watchbands, the order can take up to 14 days to fulfill (meaning you will receive it within 14 days).

Exceptions / non-returnable items

Every watch band is custom-made with your design/name. If you wish to change anything on your order (design, name, or address) you have 24 hrs after you place your order. After the 24hrs, your order will have been already processed and ready for shipping. If you want to make any changes please email us at [email protected] immediately.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. If your order is lost or stuck in transit, please contact your local post office with the USPS tracking number provided. Home and Letter designs is not responsible for lost, stolen, misdelivered, or delayed packages. If you chose the option to include insurance on your order and need to file a claim, please contact us at [email protected]

Unfortunately, we cannot accept returns on sale items or gift cards.
Thank you for your understanding!

~ Home and Letter Designs

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